Frequently Asked Questions

General

What is check in/check out time?

Check in is at 4 p.m., check out is at 11 a.m.

Do you allow smoking on property? In the rooms?

Our hotel is entirely non-smoking.

How much do you charge for high speed/wifi internet access?

We offer complimentary high-speed wired and wireless Internet access throughout the hotel to Kimpton InTouch Guest Loyalty members.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes our pool front fitness center is open 24 hours and is equip with treadmills, elliptical stationary bikes, free weights and universal machines. All cardio equipment has television connection.

Do you offer room service? What are the hours?

Yes we do offer room service Mon. – Fri 7:00 a.m. - 11:00 p.m. Sat. & Sun. 8:00 a.m. - 11:00 p.m.

Do you have a business center?

Yes, the hotel has a 24-hour business center.

Do you have a pool?

Yes.

Do you have a spa?

Yes. To see a list of services or to make reservations visit White Orchid Spa.

Transportation/Directions

How do I get to the hotel?

Please see our Maps & Directions page.

Do you offer free shuttle service from the airport?

Although complimentary transportation is not available, our concierge can assist with a host of options.

What are your cross streets?

Ocean Drive and Banyan Road.

Do you have onsite parking? How much is parking? Is it included in my room rate?

We do have onsite Valet parking at a $15 overnight charge. This is not included in the room rate.

Reservations

Will your rooms allow rollaways/cribs/playards? Is there a charge?

Some of our rooms can accommodate cribs or rollaway beds. There is a per night rental fee for rollaways.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

Please contact the customer service department at the website you used to make your reservation.

What is the minimum age requirement to check in to the room?

The minimum age requirement to check into the hotel is 18 years old.

What is your cancellation/deposit policy?

Our cancellation and deposit policy varies by rate. Reservations booked at the Best Available Rate have a 24 hour cancellation policy.

Is my ID/passport required at check in?

We do require presentation of a valid government-issued identification at the time of check-in.

Can I check in with my debit card?

Yes. Please.

What age do kids stay for free?

Children under the age of 17 stay for free.

Do you have connecting rooms?

We do have connecting rooms. Connecting rooms must be requested in advance and cannot be guaranteed.

Do you have accessible rooms?

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, click here. To find out more about our accessible rooms, click here.

Do you have an early departure fee?

Yes. An early departure fee of up to one night's room and tax may be applied if you check out before your scheduled departure date.

Restaurant

What are the hours of the restaurant/bar/lounge?

Cobalt Restaurant Hours
Breakfast: Mon– Fri 8:00 a.m. – 11:00 a.m.
Bruch: Sat & Sun 8:00 a.m. – 2:00 p.m.
Lunch: Mon – Fri 11:30 a.m. – 2:00 p.m.
Dinner: 5:30PM – 10:00 p.m.
Happy Hour: 4:30 – 6:30 p.m. Daily
Lounge: Sun – Thurs: 11:00 a.m. - 11:00 p.m.
Fri & Sat 11:00 a.m. - 12:00 a.m.

Heatons Bar and Grill
Sun – Wed: 11:00 a.m. – 9:00 p.m.
Thurs, Fri & Sat: 11:00 a.m. – 11:00 p.m.
Happy Hour: Sunday 3:00 – 9:00 p.m.

Accounting

I have questions about my bill. Who do I call?

Feel free to contact us the hotel directly at (772) 231-5666.

What forms of payment are accepted to pay for my room?

All major credit cards are accepted.

Frequent Guest Program

First things first. What is it?

Kimpton InTouch, our guest loyalty program, offers you the chance to tell us your story-what you like, don't like and definitely want during your stay. Allergic to down? Got it. Want a room on a top floor? No problem. We match up your preferences with our services and amenities to make sure your Kimpton experience will Stay true to you-wherever you are within our collection of unique hotels.

Of course, it wouldn't be a guest loyalty program without perks. In addition to the program's personalized touches, you can enjoy complimentary night rewards. But more about that later...

Does it cost anything to become a Kimpton InTouch member?

Happily, some things in life are still free-like InTouch membership.

What do I do to become a Kimpton InTouch member?

You're just a few minutes away from joining InTouch. Just click here, create your profile and preferences, and hit Submit. That's it. We take care of the rest.

How do I earn a free night?

Whether you stay frequently or stay longer, we want to thank you for staying true to Kimpton. That's why we offer two ways for you to earn complimentary night rewards. You will receive your free night after 7 eligible visits or 20 eligible nights at Kimpton Hotels, whichever comes first. How does it work? Here are two scenarios:

• Let's say you travel to Washington, D.C. for business every month, staying two nights on average each time. You'll receive a free night after your 7th trip.
• An alternative sequence of events: You take a vacation in San Diego (9 nights), plan a getaway to New York City (4 nights) and work on an off-site project in Chicago (7 nights). There. You've reached 20 nights and are eligible for a free night.

Can you define "eligible"?

Certainly. Some stays/rates are excluded from earning reward credit such as:

• Stays booked with an online travel website (like Hotwire, Priceline, Expedia, Hotels.com, Travelocity or Orbitz). Please remember that you enjoy our best rates and earn complimentary night rewards when you book directly at www.kimptonhotels.com. Oh, and don't forget to use your Membership Number!
• Stays that use a complimentary gift certificate or complimentary night reward.
• These rate codes: airline crew, travel agent, friends and family, and employee.

Do my Kimpton stays/nights roll over into next year?

Stays/visits do roll over-now if we could just get them to sit and shake hands.

I have more questions. Who can help?

Call our friendly representatives at the Kimpton Service Desk for general questions about the InTouch program, as well as for questions regarding your membership.

1-888-695-4678
Monday-Friday: 7am-10pm Central Standard Time
Saturday & Sunday: 8am-9pm Central Standard Time

www.kimptonintouch.com also includes a wealth of information about the InTouch program, so be sure to look around.

Pets

Are pets allowed? Are there restrictions for weight, height or types?

Yes, we welcome your pets, with no weight or height restrictions.

Do you have pet free rooms for those with allergies?

Our 3rd floor is designated as our Pet Free floor.

Do you have pet sitting or dog walking services?

Our front desk staff will be happy to assist you in making arrangements.

How far do you have to walk to take your pet out?

We have designated pet zones and our Valet staff would be happy to assist.

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Our concierge team will be delighted to help make these special moments for you. You can reach them by calling (772) 231-5666.

Meetings

How do I book a meeting?

Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal

How can I create a unique atmosphere during my meeting?

Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.

Do you offer special group rates?

Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.

My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?

Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.

Need more information about booking a meeting at a Kimpton Hotel?

Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.

How can I book a wedding at a Kimpton Hotel?

Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

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